Terms of Service

1. About these terms

These terms govern the CuraStay service offered on this website. The service is provided by:

“We” and “us” mean the operator above. “You” means the host who requests a preview or takes out a membership. Where these terms treat consumers differently, a consumer is a person acting for purposes outside their trade, business or profession. Nothing in these terms limits rights that the law of your country gives consumers and that cannot be waived by contract.

2. The service

CuraStay prepares a private, multilingual digital guest guide for your rental property, based on the information you give us, hosts it at a private link and keeps it up to date at your request. We write, design, translate and maintain the guide; you do not need to log in to anything.

Delivery. The service is delivered digitally. When you activate a membership from your preview, the confirmation page shown straight after payment gives you your guide's link and its printable QR code, which you can share and print right away. The link and QR code stay the same while we add the details you send us, such as Wi-Fi and entry instructions.

3. The free preview

You can request a preview without payment and without any obligation to buy. We send you a private preview link by email. A preview that is not activated may be taken offline after 30 days, and the details you sent us are then handled as described in our Privacy Policy.

4. Memberships and payment

• Plans. A membership is billed either annually or monthly, at the prices shown on the checkout page at the time you subscribe.
• Lemon Squeezy is the seller of record. Payments are processed by Lemon Squeezy LLC, which resells the membership to you as merchant of record, collects the payment, issues your invoice and handles VAT and sales tax. Lemon Squeezy’s buyer terms apply to the payment itself. The final price including any tax is shown before you pay.
• Renewal. Memberships renew automatically for the same period until cancelled.
• Cancelling. You can cancel at any time through the link in your Lemon Squeezy receipt or by emailing us. Cancellation takes effect at the end of the billing period you have already paid for, and you are not charged again. Unused parts of a period are not refunded, except under section 5 or where the law requires it.
• Price changes. We tell you at least 30 days before a new price applies to your next renewal, so you can cancel before it does.

5. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of your first payment for a membership, without giving a reason. Email us within that time and the refund is made through Lemon Squeezy to the payment method you used, normally within 14 days of your request. The guarantee applies to every customer, whether you are a consumer or a business, and in addition to any statutory rights you have.

6. Right of withdrawal for consumers

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded.

To exercise it, send us a clear statement, for example by email to hello@curastay.app, that you are withdrawing from the contract. You may use the model form below, but you do not have to. It is enough to send your statement before the period ends.

If you withdraw, you receive all payments made for the membership without undue delay and at the latest within 14 days of the day we receive your withdrawal, using the same means of payment you used, at no cost to you. If you asked us to begin the service during the withdrawal period, the law would allow us to charge for the part already provided; under our money-back guarantee in section 5 we refund you in full instead.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To: Mehmet Ediz Gündüz, Barbaros Mahallesi, Atatürk Caddesi No: 216, 17020 Çanakkale, Türkiye, hello@curastay.app
I hereby give notice that I withdraw from my contract for the provision of the following service: CuraStay membership.
Ordered on: ______  /  Name: ______  /  Address: ______  /  Date: ______

7. What we need from you

• You give us accurate information and tell us when something changes, such as a new wifi password, a new entry code or a closed restaurant, so we can update the guide.
• You hold the rights to the photos and text you send us, and our use of them for your guide does not infringe anyone else’s rights.
• You remain responsible for your rental itself, including platform rules and local short-term rental regulations.

8. Sensitive information in a guide

A guide is unlisted, but anyone who has its link can open it. You decide what goes into your guide, and we only publish entry codes, wifi passwords and similar details when you ask us to. We recommend changing entry codes between stays and not publishing anything you would not hand to a guest in person.

9. Content and intellectual property

You keep ownership of the content you provide. You grant us a non-exclusive licence to use it for the purpose of creating, hosting and maintaining your guide for as long as your membership runs. We will only show your guide as an example of our work with your separate permission. The design, templates, software and translations we create remain ours; you may use them as part of your guide.

10. Availability

We aim to keep guides available at least 99.9% of the time in any month, but occasional maintenance or failures of third-party infrastructure can interrupt access. This is a target, not a guarantee.

11. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, and wherever mandatory law excludes a limitation. For slight negligence we are liable only for breaches of obligations essential to the contract, and then only for foreseeable damage typical for this kind of contract. If you are a business, our total liability in any twelve-month period is limited to the fees you paid us in that period.

Automated translations and entry instructions. Translations of entry instructions are generated automatically by artificial intelligence. The host remains solely responsible for verifying the accuracy of these instructions. We are not liable for any misinterpretation, inaccurate translations, lockouts, alternative accommodation costs, locksmith fees, or physical damage resulting from entry or parking instructions. This does not limit our liability under the first paragraph of this section.

We are not responsible for losses that arise because information you chose to publish in your guide, such as an entry code, was used by someone it was not meant for, or for services we link to but do not operate, such as Airbnb, Google Maps, WhatsApp or Lemon Squeezy. Statutory rights of consumers are not affected.

12. Ending the service

You can cancel as described in section 4. We may suspend or end a membership if a guide is used for unlawful purposes or you materially breach these terms, after giving you notice where that is reasonable. When a membership ends, the guide goes offline and your content is deleted within 30 days, except where the law requires us to keep records.

13. Changes to these terms

We may update these terms, for example when the service or the law changes. We email customers at least 30 days before changes take effect. If you do not agree, you can cancel before then.

14. Governing law and disputes

These terms are governed by the laws of Türkiye. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring proceedings in the courts of that country. For business customers, the courts at our registered seat have jurisdiction.

Before going to court, please contact us: most issues are resolved quickly by email. Information on consumer dispute resolution is in our Imprint.